记录一下,NameSilo域名解析出现问题(已解决)

我在NameSilo买了一个域名,然后需要把域名解析到服务器上面。结果发现总是解析不过去,我放上ip,然后等一下,系统会自动把我的ip改了。我就感到很困惑。于是我又重新解析,网站正常打开了。过了一会儿又打不开了,又循环了。也就是ip又被系统改了。

这是界面显示的错误

There were problem(s) with your request:
could not add resource record to domain since it already exists(duplicate)
Please make applicable changes and try again

这是系统自己更改的ip

网站打不开,显示

于是我就去找了服务器售后客服,Cloudways,我问他们,是不是一个服务器不能放多个网站。为什么我那边域名绑定不过来,我给他们发了截图。他们说很奇怪,不应该是这样子。就像一栋房子,里面有很多房间,每个房间地址肯定都是这栋楼,所以多个域名绑定一个服务器是没问题。让我去问域名服务商那边。(或者让我换域名服务商,换个平台注册域名)

(后来当天,我拿了一个阿里云的旧域名,绑定到这个服务器,是可以打开网站的。那么说明NameSilo域名解析那边,确实有问题。)

于是我赶紧咨询NameSilo域名服务商,这是我第一次咨询他们客服,他们看了我的截图,让我给他们发邮件。我就立马给他们发了一封邮件,大概写了一下情况,我最初是怎么解析域名,放了什么ip地址。然后系统把ip地址给改了。现在网站打不开了,请求修复。

后来邮件回复过来说,他们工程师有在检查了,一天过去了,刚刚发过来说,已经修复好了。网站可以正常打开了。

这次我总结出来的经验,就是遇到问题,一定要咨询售后客服,不要怀疑自己。我一开始真以为自己哪里设置错了,反复检查。记录一下,哈哈

(以下是NameSilo 官方邮件截图)

第1封邮件

Hi,

your case has been assigned to our IT Team, they will check this case and details provided as soon as possible. You can expect an answer in a couple of hours.

Please note in some cases the investigation may take a bit longer, we are doing our best to resolve this case for you as soon as possible!

Thank you for being a customer at NameSilo!

Have a nice day!

第2封邮件

第3封邮件

Hi there,

The issue has been resolved by the IT team and we have manually configured your previous IP address. Please allow it 8-24 hours to resolve and take effect. Let us know if you face the similar issues again.

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